Shipping Policy

At Maauli Internationals, we are committed to delivering your orders safely, promptly, and with the utmost care. This Shipping Policy outlines everything you need to know about how we process, dispatch, and deliver your purchases across India.

We partner with trusted logistics providers to ensure your products arrive in perfect condition. Please read this policy carefully before placing your order. By purchasing from our platform, you agree to the terms set out below.

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

During peak seasons, promotional periods, or unforeseen circumstances, processing times may be extended. Please ensure your contact and address details are accurate at the time of placing your order, as this cannot always be amended once processing begins.

All order status updates — including processing, packed, shipped, and delivered — along with your downloadable e-invoice, are available directly on your order page in your account. This is the single source of truth for your order at every stage.

We currently ship to all serviceable pin codes across India. Delivery timelines vary by location — orders to metro cities typically arrive within 3–5 business days, while deliveries to Tier 2 and Tier 3 cities or remote areas may take 5–9 business days.

Standard shipping is available on all orders. Free shipping is offered on orders above a threshold that is communicated at checkout and may vary during promotional periods. Shipping charges, where applicable, are calculated at checkout based on your delivery location and order weight.

We work with a curated network of reliable courier and logistics partners to fulfil deliveries across India. The partner assigned to your order is determined by your pin code and the nature of the products ordered.

While we endeavour to fulfil all deliveries within the estimated timelines, we do not guarantee delivery dates. Actual delivery times may vary due to factors beyond our control, including weather conditions, public holidays, logistic partner delays, or high-volume periods.

Once your order is shipped, we update your order page with the courier name and order/consignment ID assigned to your shipment, so you have a reference for your delivery.

As we hand off fulfilment to our courier partners at the point of shipment, we do not provide live, real-time tracking or ongoing courier coordination beyond this reference. For shipment-level tracking, please use the courier name and order ID provided on your order page.

Any cancellations, order-level updates, or concerns about your order should be raised through your order page, where our team can assist you directly.

Certain products in our dairy, agri, and fortified food categories are perishable or temperature-sensitive. These items are packaged with appropriate insulation and cold packs to maintain product integrity during transit.

For perishable items, we strongly recommend ensuring someone is available to receive the delivery on the estimated date. Mauli Internationals cannot be held responsible for spoilage caused by missed deliveries, incorrect addresses, or delays attributed to the customer.

In the event a perishable item arrives damaged or compromised, please contact us within 24 hours of delivery with photographic evidence via your order page. We will assess the situation and arrange a replacement or refund at our discretion.

If a delivery attempt is unsuccessful due to an incorrect address, the recipient being unavailable, or refusal to accept the package, the courier partner will typically make up to two additional attempts before returning the package to us.

In the event of a returned shipment, we will reach out to arrange re-delivery via your order page. Re-delivery charges may apply. If we are unable to reach you within 7 days of the package being returned, we reserve the right to cancel the order and process a refund, minus any applicable shipping and handling fees.

If your order arrives visibly damaged, please refuse the delivery and raise the issue immediately from your order page. If damage is discovered after opening the package, please report it within 48 hours with photographic evidence of the damaged item and packaging.

In the rare event that your shipment is lost in transit, please allow up to 10 business days beyond the estimated delivery date before raising a concern via your order page. Once confirmed as lost, we will arrange a replacement shipment or issue a full refund, as per your preference.

Please ensure that your shipping address, including flat/house number, street, landmark, city, state, and pin code, is complete and accurate at the time of placing your order. Mauli Internationals cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Address changes after an order has been dispatched cannot be accommodated. If you notice an error in your shipping address immediately after placing your order, please raise it from your order page as soon as possible, and we will do our best to update it before dispatch.

For any questions about your order, its status, or this Shipping Policy, please use your order page — it is the fastest way for our team to assist you directly.

You may also reach us at maauliinternationalsllp@gmail.com or write to us at our registered office in Mumbai, Maharashtra. For faster resolution, please mention your order number in your communication.