Returns & Refunds

At Maauli Internationals, every product we dispatch is held to an exacting standard of quality. If something arrives expired or in a severely damaged condition, we take full responsibility and will make it right.

This Returns & Refunds Policy outlines exactly which issues qualify for a resolution, how to report them, and what to expect afterward. We encourage you to read it carefully so you know exactly where you stand.

We only entertain return and refund requests for two situations: the product received has expired, or the parcel has arrived with high/severe damage that has compromised the product itself.

Minor cosmetic issues with outer packaging, change of mind, incorrect personal preference, and similar concerns do not qualify for a return or refund. We assess every request on its merits — genuine, valid concerns are always honoured, but requests outside these two categories will not be entertained.

To report an expired or severely damaged parcel, email us at maauliinternationalsllp@gmail.com with your order number and clear photographic proof of the issue — the expiry date on the product, or the damage to the parcel and its contents.

Requests without proof attached cannot be assessed. Please raise the issue as soon as you notice it, ideally within 48 hours of delivery, so our team can review it promptly.

Once we receive your email with proof, our team will review it and get back to you directly. We may occasionally request additional information or images to confirm the issue before proceeding.

If your request falls outside expiry or severe damage, we will let you know why it cannot be processed. If it is a valid, verified concern, we will move forward with a resolution.

For verified expired or severely damaged parcels, we will offer you either a fresh replacement package or a complete refund, at your preference and subject to product availability.

There is no partial refund or store credit under this policy — the resolution is a full replacement or a full refund of the affected item.

Once a refund is approved, it is processed within 2–3 business days to your original payment method. The time taken to reflect in your account may vary slightly depending on your bank or payment provider.

If a replacement is chosen instead, it will be dispatched once availability is confirmed and will follow the same delivery timelines as a standard order.

If you have any questions about this policy or need to report an expired or damaged parcel, our support team is here to help.

Reach us at maauliinternationalsllp@gmail.com or write to us at our registered office in Nashik, Maharashtra. Please include your order number and proof in all correspondence for a faster resolution.