You can cancel any order right up until it ships — no questions, full refund. If we ever have to cancel one on our end, you're covered the same way.
Where the window closes
Cancellable instantly — full refund, no reason needed.
Still cancellable. It hasn't gone to courier yet.
Window closes here — the parcel is already on its way.
Cancel from your orders page any time before it ships. The refund goes back to your original payment method in full — nothing withheld, no processing fee.
On rare occasions — a stock shortfall, a quality hold, or something else unforeseen — we may need to cancel an order after it's placed. When that happens, you're refunded in full, automatically, regardless of the reason.
No — cancellation applies to the entire order, not individual items. If you only want part of it, cancel the whole order and place a new one for what you still want.
Questions about a specific order? Reach out to our support team and we'll sort it out directly.